We respect your privacy and take protecting your privacy and personal information extremely seriously.

This Privacy Policy tells you how we use your information and comply with our obligations under Australian privacy law. We are bound by the Australian Privacy Principle (APPs) and other laws which regulate how organisations collect, use, disclose, store or otherwise treat personal information and how individuals, including our clients, access or correct personal information about them.

In this Privacy Policy, we, us or our means The Upspring [ABN 30 084 808 542]. We collect your information offline or online through our website www.theupspring.com.au (Site).

Types of personal information

The types of personal information we may collect about you include:

1. your name and complete contact details;
2. your age and date of birth;
3. your profession, occupation, or job title
4. your credit card or payment;
5. any customer survey results and customer service history;
6. information about your access and use of our Site;
7. additional personal information that you provide to us; and
8. any other personal information requested by us and/or provided by you or
9. a third party such as Google or our third-party payment processor.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

1. to enable you to access and use our Site;
2. to contact and communicate with you;
3. to assess your needs as a customer and to provide services to you;
4. for internal record keeping, administrative purposes, invoicing and billing;
5. for our own analytics, market research and business development;
6. to comply with our legal obligations and resolve any disputes that we may have; and
7. to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any government authority.

We do not provide personal information to other organisations for marketing purposes. We may choose to use personal information for our own marketing purposes where you have consented to using your data for that purpose. We may send information regarding our services and products in forms such as newsletters or email updates but will endeavour to use your preferred method where possible. To unsubscribe from any of our communications at any time, please contact hello@theupspring.com.au or click “unsubscribe” if the option is available.

How we treat personal information that is also sensitive information

Information classified as “Sensitive information” has a higher level of protection under the APPs.

Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

Provided you consent, your sensitive information (if we hold any) may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected. Sensitive information may also be used or disclosed if required or authorised by law.

Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us; however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Access: You may request details of the personal information we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information transmitted to or by us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We use interfaces with social media sites, including Facebook, Instagram, LinkedIn and others. Users are advised to read their privacy policies if choosing to ‘like’, ‘share’, or enter any information relating to The Upspring through these sites.

Data Breaches

We will quickly respond if a suspected or actual data breach occurs. All incidents will be managed on a case-by-case basis, and the appropriate course of action will be taken in response. We will work to contain the breach, evaluate the associated risks, and assess the level of possible harm. We will endeavour to take appropriate remedial action in a timely manner to prevent a data breach from resulting in serious harm.

Where practicable, we will notify each individual directly affected by the breach unless remedial action has already occurred to prevent serious harm.

Cookies, web beacons and Google Analytics

We may use cookies and web beacons on our Site from time to time.

While cookies don’t tell us your email address, they allow third parties, like Google and Facebook, to track you as part of our retargeting campaigns. If and when you provide our Site with personal information, this information may be linked to the data stored in the cookie.

Web beacons monitor your behaviour on our Site and collect data about your web page viewing. We also use Google Analytics to collect and process data from time to time. These are used to ensure we are providing helpful information as content.

Links to other websites

We do not have any control over Third-Party Websites, and we are not responsible for the protection and privacy of any personal information you provide while visiting them. Third-Party Websites are not governed by this Privacy Policy, even if you followed a link from our website to the Third-Party Website.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by it on our Site. Check back to find the current Privacy Policy.

For any questions or notices, please contact our CEO Marnie Cooper at:

The Upspring [ABN 30 084 808 542]
Email: mcooper@theupspring.com.au

Last update: 31 December 2023